Many organizations I have spoken with indicate that they are moving in a direction to include SharePoint as a technology of choice to enhance or even become their Enterprise Content and Records Management (ECRM) solution but all too few address the issues of governance, metadata and taxonomy to name a few, that are essential to implementing and maintaining any ECRM environment regardless of the chosen technology
I don’t put all the blame on the ECRM solutions. If the underlying processes being automated are complicated, then the resulting systems are likely to be complicated
Gartner is wrong that companies should scrap their existing ECRM solutions to add these new functions